...have you invested in Salesforce.
...are you thinking of investing in Salesforce.
...is training seeing low attendance.
...is data quality low.
...are complaints increasing.
...are you not getting the benefits you were expecting.
...do users struggle with logging in.
If any of these issues seem familiar, you could have an 'adoption problem' that could reduce the benefits you see from your use of the platform.
why is adoption management important ?
without adoption you have no value… and will have wasted a lot of time and money… the key aspect of user adoption is ‘What’s in it for me’ but that has a personal, management and business dimension.
...business – value/contribution
...management - insight
...personal – making my life easier
'what's in it' for the business...
focusing on a core business problem or aligning to a strategic goal sounds obvious. You would be surprised how many organisations we work with have missed this important point.
Being really clear about the corporate use case and the value the plaform brings to a specicific business problem is key...
'whats in it' for management...
plain and simple... insight
when transforming a business using a new platform like salesforce the use case for management is insight... the ability to uncover hidden truths about performance of the organisation. Insight with Salesforce is driven by Tableau CRM but understanding he intelligence that will inform the growth and success of your organisation is key...
'whats in it' for the user - personal
when building your solution to solve the business problem, make the users life easier...
by bring information together and allowing collaboration on key business and customer issues you unlock the stress of work... making the user experience relevant and pleasant will maximise adoption
help is on hand...
Okay, sounds obvious... believe us when we say, 'every project we have worked on we have seen issues because one or all of these considerations have been missed'...
younique has been supporting clients to deliver Salesforce into their organisations for over 10 years, we can help you:
...build and measure your adoption strategy
...support your delivery and change teams to operationalise and implement the strategy.
...understand which areas to focus on first.
financial services
facilities management
Brilliant, phenomenal review! - Future Retailing Consultancy
Fantastic, excellent, just what we need to drive our retail strategy - Location Planning Team
Gives me insights into the space and provides the parameters for a concept to be determined - Corporate Concept Consultant
We've now found the problem, when we design the solution it will be better! - Retail Designer
They behave in the opposite way to the way you think they will! - Change Consultant
This tells you stuff you didn't know you didn't know - Retail Strategist
Why wouldn't we have this in every outlet for capacity management - Executive Director, Operations
We can model the outlets that excel to improve the lesser performing outlets - Retail Director
I have always found Younique to be very creative and resourceful in terms of their approach to generating ideas that we can turn into action to drive improved results and customer experiences for our members. Their support is 1st class and working with Younique has been a very enjoyable and productive experience.
- National Sales manager - Retail Financial Services Business
